Frequently Asked Questions

• Is there a delivery charge?

  There are no pickup or delivery fees.

• Is there a minimum charge?

  There is a minimum charge of $20.00 per pickup.

• I forgot to leave my laundry out on pick up day. What should I do?

  Contact Customer Service by calling (718) 339-7837. If our drivers are still in your area, we will make every effort to arrange for a pickup.

• Could you pick up and deliver to my place of work?

  Absolutely. Many of our customers have Gravesend Laundry pickup and deliver to their workplace.

• What is the turnaround time?

  You can expect your laundry to be returned on the same day if your laundry was picked up before 12 PM. Turnaround time for dry cleaning can be longer.

• Where is laundry left for pickup/drop-off?

  We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we’ll contact you and make alternate plans.

• What are your office hours?

  Our office hours are from 7 AM to 9 PM.